Frequently Asked Questions

Question

Why is the price so good and low?

Answer
We do not use 1300 or 1800 telephone numbers and do not have a call centre where we pay high wages for staff to up-sell products you really did not want.
We let you select your bouncy castle and book it online 24 hours a day on this website.
We manufacture and maintain bouncers here in your home state with over 14 years experience in the industry.
We pass all these savings on to you in the form of low prices.

Question
How do I book or reserve a bouncy castle for my party?

Answer
We make it all “too easy” for you with this website.
You can save money and time by booking online with this website.
If there is at least 36 hours until you require your bouncy castle to be installed you can book or reserve online on this website and we will return an email confirmation for your reservation.
If there is less than 36 hours until you require the installation of your bouncer please phone us promptly, on 0448 281 834 (0448soxon6) to make your booking or reservation.

Question
Does Soxon Jumping Castles and A.AAA Bouncy Castles service my area?

Answer
We service, deliver and install bouncy castles in all perth metropolitan suburbs.
Please view our suburbs serviced page on this website.

Question
How do I pay?

Answer
When booking online on this website we accept credit cards and paypal.
Otherwise we accept cash only at our arrival before we install the bouncy castle for any outstanding amounts. (at arival on the day we do not accept cheques or cards)

Question
Does Soxon Jumping Castles have insurance?

Answer
We have 10 million dollars public liability insurance cover.

Question
How does the weather affect my party and the bouncy castle?

Answer
All our bouncy castles have built in rain and sun covers.
All our bouncy castles are safe to operate in the rain, however they will get slippery.
Children will get wet going in and out of the bouncy castle if it is raining.
We install your bouncy castle in all weather except in severe rain or severe winds of more than 25 kms per hour.
If either of these occur we will liaise with you by phone to discuss the situation.

Question
Is power needed?

Answer
We require access to a normal mains power outlet within 30 meters from site of installation for the entire usage time.
We do not allow use of double adaptors, power boards, or customer cords.

Question
How long does it take to install or dismantle?

Answer
The installation or dismantle process takes about 20 minutes each.

Question
What access is needed?

Answer
Access to the site of installation needs to be level firm surface of 900mm wide or more.
If steps, slopes, hills, or sand surfaces are part of the access the customer agrees to give assistance during delivery and especially at the end of the dismantle process at the conclusion of the hire period.

Question
What surfaces can the bouncy castle go on?

Answer
Level grass is the best.
We can also put the bouncy castle on level hard surfaces.
Small slopes or gradual inclines can also be catered for but not hills.
Sand is not a suitable surface for the bouncy castle to go on.

Question
Do you have safety barriers?

Answer
We use steps and ramps to assist children to get in and out of the bouncy castles.
This has proven to be the safest way over the years.
We stopped using so called safety barriers many years ago as they are very dangerous.
If a child leans on them they collapse and the child will fall to the ground and become injured.